At 1st Impression Consulting, Inc., we focus on changing behavior to provide individuals—that’s you and your employees—powerful skills and techniques that enhance and maximize your ability to connect and engage with your listeners so they take the action you desire. What you get from us isn’t temporary or a soon-forgotten “quick fix”: it’s “learning that sticks.”

Our highly interactive keynotes, breakout sessions and workshops focus on professional business communication, motivation and customer service. Specific topics include your preparation; message development, delivery and use of visuals; meeting facilitation, telephone etiquette and management of challenging situations. These key components are directly applied to teams or individuals for the following applications:

• Face-to-face conversations
• Informal and formal presentations
• Sales calls
• Team presentations
• Technical presentations 
• Customer service
• Interviews 
• Conference calls
• Video conferences
• Meeting facilitation