With change comes uncertainty. How will your people influence their listeners to act on what they have to say? Whether your people are influencing through a presentation, sales call, meeting, conference call or face-to-face conversation how they deliver determines whether or not others see them as credible, knowledgeable and trustworthy. Without doing this effectively, they inhibit their maximum potential to: influence, increase profits and cultivate long-term relationships.

We will help your people eliminate the static that plagues communicative delivery - to persuade, sell their ideas, influence or simply effectively communicate face-to-face with a clear message. We will explain the positive actions they can take to increase their impact and value to their peers, clients and associates. 

Our highly interactive workshops focus on professional business communication, including preparation, influence, structure, strategy, delivery, use of visual aids, managing behaviors and handling questions-and-answers and objections. We believe in providing practical skills and techniques your people can apply immediately to their personal and professional life.

What is in it for your people?

• See themselves as others see them; are they as good-or bad as they think they are when they communicate with influence? 
  • Project confidence and credibility; build trust to be heard.
  • Is what you say consistent with how you say it?

• Consciously and deliberately communicate in a way that influences others to take action.
  • Deliver a message your listener wants to receive, not only what you want them to hear.
  • Connect and engage to encourage motivation, attention and action.
  • Adapt your message and communication style to individual roles and styles.

• Identify when to communicate via technology mediums vs. face-to-face.
  • Communicate a consistent message.

• Build relationships and WIN business!
  • Change their message on the fly to meet listener’s needs and expectations.
  • Apply less is more when selling themselves and their message.
  • Get their points across clearly, faster and easier. 

• Establish a framework when preparing for meetings, media interviews, conference calls, emails, face-to-face conversations and presentations.
  • Communicate complex information by breaking it down and bringing their message back to the main objective and take away.
  • Apply the framework when communicating up, across and down channels.
  • Apply stories, anecdotes, analogies and questions to add impact and increase the amount of information their listener retains.

• Handle objections and questions-and-answers with confidence and authority.
  • Negotiate to reach understanding.
  • Read their listeners and maintain control over the conversation.
  • Manage personality styles and distractions to stay on track, manage time and build listener trust.

• Facilitation best practices.
  • Position open ended questions to increase learner retention.
  • Manage their time during group discussions and questions-and-answers.  

• Manage the interaction of visual aids.
  • Visual aid placement to increase listener understanding and add impact to their message.
  • Identify when the message needs to be focused on them rather than the visual aid.
  • Stay connected and keep their listeners involved.

• Next steps
  • Holding themselves accountable for their development and role as a leader.
  • They will receive three tools to aid in their development.

Logistics

• Videotaped exercises incorporated throughout the workshop provide your people the opportunity to practice and apply the skills that are taught. (Exercises will be customized to provide real-world examples.)
• Two instructors to provide one-to-one coaching for individuals throughout the workshop.

Be Confident. Be Focused. Be Certain. Be Heard.
For more information about this program, contact Stacey today!

"Your strategies are valuable and a must have for all leaders. As a result of your commitment to my success, I've discovered the how to's of engaging and connecting with my listeners and I'm able to develop and deliver a more concise and organized message. Not only did I see significant changes in my communication behavior, but I've received positive feedback from my peers.”
Milwaukee Electric Tool Company